9.4 查询通话记录详情V2.0

1.1 接口说明

在优音云客服系统中，可通过设置–>开发者中心，查看租户ID:tenant_id。
可通过 9.3查询通话记录V2.0 查询session_id。
根据tenant_id以及session_id进行呼叫会话记录详情查询

1.2 调用形式

https://ykf.uincall.com/openapi/call/v2/detail/{session_id}?tenant_id=acf528a2-d0e2-4a7b-8513-74cb399xxxxx&access_token=670253572927b24acffc41078ddxxxxx

1.3 调用方式

GET

1.4 传入参数

非必填参数，调用接口时请传递参数名，参数值可为空

1.5 回应参数

430：空号
431：关机
432：停机
433：正在通话
434：无人接听
435：号码有误
436：号码过期
437：用户忙
438：暂停服务
439：呼叫等待
440：来电提醒
441：不方便接听
442：免打扰
443：本地号码
444：外地号码
445：呼转不成功/多次呼转
446：线路忙
447：欠费
448：网络忙
449：稍后再拨
450：线路故障
451：呼入限制
452：黑名单
453：呼叫超频
454：不在服务区
455：呼叫受限
500：数据配置有误
501：通信异常
502：坐席未接听
503：频次限制
504：防骚扰拦截
505：业务号码状态异常

1.6 使用样例

调用

请求

http://127.0.0.1:8008/openapi/call/v2/detail/13a541ae-xxxx-xxxx-xxxx-xxxxxxx65eb?tenant_id=acf528a2-d0e2-4a7b-8513-74cb3995cfab&access_token=7a62xxxxxxxxxxxxxxxxxxxx8fc9

响应

{
    "errcode": 0,
    "errmsg": "success",
"data": {
        "session_id": "676dxxxx-xxxx-xxxx-xxxx-xxxxxxxxb334",
        "call_type": "4",
        "hangup_reason": 5,
        "tags": {
            "tags": [
                [
                    "992cxxxxf52exxxx2a46xxxxxxxx99e5"
                ],
                [
                    "895exxxx1595xxxxec31xxxxxxxx309a",
                    "8803xxxx5701xxxxb768xxxxdc6c"
                ]
            ]
        },
        "remark": "",
        "summary": "备注",
        "call_direction": "call out",
        "satisfaction": 2,
        "record_file": "https://域名:port/ykfRecord?url=2023/03/10/02811111111/02811111111_676dxxxx-xxxx-xxxx-xxxx-xxxxxxxxb334_13000000000_02811111111__20230310181425_dr.wav",
        "lists": [
            {
                "id": "6f67xxxx-xxxx-xxxx-xxxx-xxxxxxxxa0f7",
                "customer_id": "",
                "customer_name": "多个匹配客户",
                "app_type": "agent",
                "service_type": "dialout",
                "bussiness_num": "02811111111",
                "alterting_time": "2023-03-10 18:14:18",
                "service_time": 90,
                "service_start_time": "2023-03-10 18:14:18",
                "service_stop_time": "2023-03-10 18:15:48",
                "ani": "02811111111",
                "ani_place": "四川成都",
                "dnis": "13000000000",
                "dnis_place": "北京",
                "call_direction": "call out",
                "ringing_time": 7
            }
        ],
        "app_node_list": {
            "rows": [
                {
                    "recDesc": "响铃",
                    "starttime": "2023-03-10 18:14:18",
                    "command": "座席:张三（1001）[1001]"
                },
                {
                    "recDesc": "接听",
                    "color": "#0bbd87",
                    "starttime": "2023-03-10 18:14:25",
                    "command": "座席:张三（1001）[1001]"
                },
                {
                    "recDesc": "挂机",
                    "starttime": "2023-03-10 18:15:48",
                    "command": "挂机"
                }
            ]
        },
        "is_repeat": false,
        "cycle_period": null,
        "call_in_today_num": 0,
        "call_in_all_num": 0,
        "associate_datas": [
            {
                "agent_num": 1001,
                "agent_name": "张三（1001）",
                "remark": "电话测试备注2",
                "submit_at": "2023-03-10 11:33:42"
            },
            {
                "agent_num": 1001,
                "agent_name": "张三（1001）",
                "remark": "电话测试备注1",
                "submit_at": "2023-03-10 11:33:28"
            }
        ],
    }
}