14.2.4 外呼

2.4 外呼

应用场景：登录后

标识（key）：callOut

传入参数（data）：

非必填参数，调用接口时请传递参数名，参数值可为空

示例代码：

//外呼
function callOut(phoneNum) {
  let obj = {
    key: 'callOut',
    data: {
      id: phoneId, // 对接ID
      telephone: phoneNum, // 被叫号码
      remark: {‘a’:’b’,’c’:’d’}, // 扩展字段
    }
  }
  telephoneFunction(obj);
}

外呼的回调事件说明：

{
    "key": "CTIResponse",
    "name": "通话信令",
    "data": {
        "agentnum": "1007",
        "tenantid": "acf528a2-xxxx-xxxx-xxxx-74cb3995cfab",
        "type": "response",
        "command": "agentDialout", // 外呼事件
        "retmsg": "succed!",
        "retcode": 200
    }
}

{
    "key": "CTIEvent",
    "name": "通话信令",
    "data": {
        "callid": "c52bf3f5-xxxx-xxxx-xxxx-2ecaaf3a15d3", // 通话id
        "agentnum": "1007",
        "calldirection": "call out", // 呼叫方向，call out 呼出，call in 呼入
        "tenantid": "acf528a2-xxxx-xxxx-xxxx-74cb3995cfab",
        "memo": "02863208372", // 外呼显示号码
        "sessionid": "2480aabb-xxxx-xxxx-xxxx-43c380efe62f", // 通话session-id
        "dnis": "131xxxxxxxx", // 被叫号码
        "type": "event",
        "ani": "02863208372", // 主叫号码
        "command": "callout_process" // 呼叫中事件
    }
}

{
    "key": "CTIEvent",
    "name": "通话信令",
    "data": {
        "callid": "c52bf3f5-xxxx-xxxx-xxxx-2ecaaf3a15d3",
        "agentnum": "1007",
        "calldirection": "call out",
        "tenantid": "acf528a2-xxxx-xxxx-xxxx-74cb3995cfab",
        "memo": "02863208372",
        "sessionid": "2480aabb-xxxx-xxxx-xxxx-43c380efe62f",
        "dnis": "131xxxxxxxx",
        "type": "event",
        "ani": "02863208372",
        "command": "call_process" // 被叫响铃事件
    }
}
{
    "key": "CTIEvent",
    "name": "通话信令",
    "data": {
        "callid": "c52bf3f5-xxxx-xxxx-xxxx-2ecaaf3a15d3",
        "agentnum": "1007",
        "calldirection": "call out",
        "tenantid": "acf528a2-xxxx-xxxx-xxxx-74cb3995cfab",
        "memo": "02863208372",
        "sessionid": "2480aabb-xxxx-xxxx-xxxx-43c380efe62f",
        "dnis": "131xxxxxxxx",
        "type": "event",
        "ani": "02863208372",
        "command": "call_talking" // 被叫接听了，双方通话中事件
    }
}
{
    "key": "MobilesCityApi", //根据号码查询归属地信息，外呼和来电都会有此回调
    "name": "电话归属信息",
    "data": {
        "areaCode": "610100",
        "code": "029",
        "131xxxxxxxx": {
            "code": "029",
            "province": "陕西",
            "city": "西安"
        }
    }
}